This review is built entirely from Smartsheet’s own public pages, retrieved on 2026-11-06. No hands on testing was performed, no trial account was opened, and no third party reviews or benchmarks were consulted. Where a number or a feature boundary appears below, it is attributed to the page that states it. Where the pages do not settle a question, it is listed at the end rather than guessed at.
1. What Smartsheet Presents Itself As
Smartsheet’s home page frames the product as “The Execution Hub for Enterprise Work” and leads with the line “Where people and AI get work done, together” (smartsheet.com, retrieved 2026-11-06). The same page organises its pitch around four categories of work: projects and portfolios, digital and IT, operations, and client delivery. Under projects and portfolios it lists real time project and portfolio visibility, connected workflows across tools, cross team resource planning, and portfolio level dashboards. Under digital and IT it lists milestone and dependency tracking, workload balancing and capacity planning, centralised intake and approval workflows, and role based visibility across Gantt, Kanban, and dashboards. Operations and client delivery are described in looser terms, the latter covering client collaboration portals, resource utilisation and forecasting, and AI powered reporting for customers.
That is the vendor’s framing, not an independent characterisation. What the pricing table shows, section by section, is a sheet based work surface with views, formulas, forms, dashboards, automations, and integrations layered on top, sold in four tiers.
2. The Core Working Surface
The feature comparison table on smartsheet.com/pricing (retrieved 2026-11-06) lists grid, Gantt, calendar, table, and board views as available on all four plans. Timeline view is the one view withheld from the entry tier: the table marks it as unavailable on Pro and available on Business, Enterprise, and Advanced Work Management.
The same table lists sheets, dashboards, reports, and forms as unlimited on every plan, along with templates, the Android and iOS mobile app, private sheets and reports, sheet export, and a file library. Conditional form logic, however, starts at Business, as does workload tracking. Portfolios appear only at Enterprise and above.
3. Formulas, Dependencies, and Project Mechanics
For planning mechanics, the pricing page (retrieved 2026-11-06) puts a substantial amount in the base tier. Column types, cell formulas, column formulas, cross sheet formulas, dependencies, filters, conditional formatting, cell history, cell linking, column links, and row and column locking are all marked as available on Pro and above.
The items gated to Business and above are the ones a more formal project practice tends to want: baselines, report grouping and summary, activity log, document builder, API calls, and custom colours and logos. Work Insights and custom welcome and help screens are gated further still, to Enterprise and above.
None of the pages read describe how any of these behave in use, how fast they are, or how well cross sheet formulas scale. This section reports the plan table and nothing more.
4. How the Plan Ladder Constrains a Team
This is where a team lead should concentrate attention, because the ceilings are specific and published. Per smartsheet.com/pricing (retrieved 2026-11-06):
On Pro, Members are capped at a maximum of 10. The plan card states the range as 1 to 10 Members with unlimited Contributors. Automated triggers are limited to 250 per month. Dashboards are capped at 10 widgets each. Reports are limited to one sheet per report. File and attachment storage is 20 GB, with a maximum attachment size of 30 MB. Guests are not included.
On Business, the table lists a minimum of 3 Members. Automated triggers become unlimited, widgets per dashboard become unlimited, and sheets per report become unlimited. Guests are included and the plan card describes them as unlimited and free. Storage rises to 1 TB and the maximum attachment size rises to 250 MB.
Enterprise and Advanced Work Management list Members as “Custom,” with the Enterprise card stating 10+ Members, and both list unlimited attachment storage with the same 250 MB per attachment ceiling.
Two of the Pro ceilings deserve emphasis because they are easy to hit without noticing. One sheet per report means cross project roll up reporting is not available on Pro. And 250 automated triggers per month is a monthly budget shared across every alert, reminder, approval request, and update request in the account.
5. Collaborator Model: Members, Contributors, and Guests
The pricing page draws a three way distinction. Members are the paid seats and are what the per Member price is charged against. Contributors are listed as available on all four plans, and the Pro plan card describes them as “Unlimited free Contributors.” Guests are unavailable on Pro and available from Business, where the plan card describes them as “Unlimited free Guests.” A fourth category, Provisional Members, is marked as available on all four plans.
The pricing FAQ adds one wrinkle for public sector buyers: Smartsheet Gov customers who purchase through an authorised sales representative “will remain on the legacy collaborator model,” while those who purchase online and accept the terms and conditions “will transition to the new user subscription model” (smartsheet.com/pricing, retrieved 2026-11-06).
The gap here is important and worth stating plainly: none of the pages read define what a Contributor, a Guest, or a Provisional Member can actually do. Whether a Contributor can edit a sheet, create one, own one, or only comment is not established by any source consulted. For a team lead planning to stay on Pro by keeping most of the team as free Contributors, that is the single most consequential unknown in the whole pricing model.
6. AI Features and External AI Tool Access
The pricing page lists six AI items as available on every plan including Pro: Smart Assist, Smart Columns, AI dashboard builder, intelligent form fill, generate formulas, and analyze data. The Pro plan card also advertises “Conversational AI features” as new.
Access to outside AI tools is tiered. The Business plan card lists “Connect to external AI tools” as a new Business level capability, and the comparison table names four integrations that begin at Business: Anthropic’s Claude, Google Gemini Enterprise, Microsoft Copilot, and OpenAI’s ChatGPT (smartsheet.com/pricing, retrieved 2026-11-06).
On governance, the home page claims that “AI follows the same permissions your people do” (smartsheet.com, retrieved 2026-11-06). That is a vendor assertion; nothing in the material read tests or substantiates it.
Separately, Smartsheet’s content centre carries a product updates post titled “Smartsheet MCP Server: Connect AI Tools to Your Data via API,” dated May 5, 2026, which describes the MCP Server as built on Smartsheet’s API and able to connect any MCP compliant AI tool to live project data (smartsheet.com/content-center, retrieved 2026-11-06). Note the dependency: API calls are a Business and above feature per the pricing table, so a Pro team should not assume MCP access.
No source read offers any independent evidence about the quality, accuracy, or usefulness of any of these AI outputs.
7. Integrations and Connected Systems
The integration rows in the pricing table (retrieved 2026-11-06) break down as follows. Available on all plans: Microsoft Office 365 including Teams, Outlook, and OneDrive; Google Workspace including Gmail and Drive; and Slack. Starting at Business: the Adobe Creative Cloud Extension, Power BI, and Tableau, plus the four external AI tools named above. Starting at Enterprise: Workday, ServiceNow, Microsoft Dynamics 365, HubSpot, each flagged as new, and e signature with Docusign.
The table then carries a row reading “Nearly 100 more,” marked as available on all four plans. The pages read do not enumerate that remaining list, so the count is reported here as the page states it and is not verified.
8. Security and Administrative Controls
Per the pricing page (retrieved 2026-11-06), single sign on, Admin Center, and User Management are listed on all four plans. Starting at Business: Plan Insights, group management, account discovery, scheduled backups, and domain validation. Starting at Enterprise: SAML based SSO, directory integrations, user merge, Enterprise Plan Manager, enterprise access controls, custom email domains, user account provisioning, Safe Sharing, chargeback reports, and system admin fallback.
Four security capabilities are marked “Add-on” even at Enterprise and Advanced Work Management: data retention policies, data egress, event reporting, and Customer Managed Encryption Key (CMEK). A buyer with a retention or key management requirement should therefore expect a line item beyond the plan price, with no published figure attached to it.
Worth noting alongside this: the pricing FAQ answers the question “Do you have a service availability guarantee?” with “Yes, for customers with Enterprise plans,” which limits Service Level Agreement coverage to Enterprise (smartsheet.com/pricing, retrieved 2026-11-06). The FAQ links to the SLA but does not state its terms.
9. Premium Add-Ons and the Advanced Work Management Tier
A meaningful amount of Smartsheet’s capability sits outside the base plans. The pricing page lists Brandfolder as an add-on on all four plans. Resource Management is an add-on from Business upward. Dynamic View, Data Shuttle, Calendar App, DataMesh, Pivot App, and Connectors are add-ons at Business and Enterprise, and are included in Advanced Work Management. Advanced Portfolios and Bridge are add-ons at Enterprise and included in Advanced Work Management. DataTable is listed as available only in Advanced Work Management.
That is effectively what the Advanced Work Management tier is: a bundle of the premium add-ons plus Premium Support, on top of Enterprise. The Advanced Work Management plan card lists Advanced Portfolios, Dynamic View, Data Shuttle, Connectors, DataMesh, Calendar App, Pivot App, and Premium Support as what it adds to the Enterprise plan.
Two further capabilities are tier gated rather than sold as add-ons: WorkApps, described as no code workapps, and Scenario Planning, both marked available only at Enterprise and Advanced Work Management.
10. What It Costs
The published list prices on smartsheet.com/pricing (retrieved 2026-11-06), in US dollars, are:
- Pro: $12 per Member per month billed monthly, or $9 per Member per month billed yearly. Card range: 1 to 10 Members, unlimited Contributors.
- Business: $24 per Member per month billed monthly, or $19 per Member per month billed yearly. Card range: 3+ Members, unlimited Guests and Contributors.
The page offers the same prices in thirteen currencies: AUD, CAD, CHF, DKK, EUR, GBP, JPY, NOK, NZD, SEK, SGD, USD, and ZAR. In British pounds, for example, the page shows Pro at £10 monthly or £7 yearly and Business at £19 monthly or £15 yearly.
Two add-ons carry published floors on the same page. Dynamic View is listed “Starting at $125 /month” and Data Shuttle “Starting at $100 /month,” with equivalents in the other twelve currencies. The page does not state what those floors buy or what drives the price above them.
One footnote matters a great deal and is easy to miss: beneath the comparison table, the page states “The Pro plan is only available to new customers” (smartsheet.com/pricing, retrieved 2026-11-06). The page does not explain what existing customers on older plans pay instead.
Finally, the page advertises a free trial as “30 days free, no credit card required.” It does not say which plan’s features the trial includes.
11. Where the Price Stops Being Public
For both Enterprise and Advanced Work Management, the pricing page shows no figure at all. Both display “Custom pricing” with a “Contact us” action, Enterprise annotated “10+ Members” and Advanced Work Management annotated “Solutions for your needs” (smartsheet.com/pricing, retrieved 2026-11-06). There is therefore no cost figure for either tier that can responsibly be reported, and a team lead evaluating anything that requires Enterprise capability is evaluating an unpriced product.
The FAQ on the same page does settle a few commercial mechanics. Accepted payment methods are major credit cards, specifically Visa, Mastercard, Discover, and American Express, plus ACH direct debit, with the note that payment options may vary by billing country. Invoicing, with payment by credit card, check, ACH, or wire, is offered for “Enterprise subscriptions that meet a minimum fee.” The page does not state what that minimum fee is. On flexibility, the FAQ states that customers can upgrade, add or remove users, purchase more licences, or cancel “at any time,” with those actions subject to the Smartsheet User Agreement.
12. Support: What Is Included and What Is Bought
Smartsheet’s support page describes three packages (smartsheet.com/services/support, retrieved 2026-11-06): Base Support, labelled “For all plan types”; the Standard Support Package, labelled “Included in Enterprise Plan”; and the Premium Support Package, labelled “Included in Advanced Work Management. Add-on to Business & Enterprise.”
Five benefits appear across all three packages: Smartsheet Community, Help and Learning, web based ticketing support, in app chat powered by AI, and Smartsheet University self paced eLearning. One more is listed across all three and is worth flagging because it is unusually generous at the base level: 24x7 support with a live agent via in app chat.
Two benefits are restricted. 24x7 global support by phone appears on Standard and Premium but not Base. Pro Desk guided coaching sessions appear only on Premium. The page then states a first response SLA of “Less than two hours regardless of case origin (web, phone, chat),” presented without being attached to a specific package.
The pricing page’s support rows corroborate the tiering and add one detail: Standard Support Package is marked as an add-on at Business and included at Enterprise and Advanced Work Management, while Premium Support Package is an add-on at Business and Enterprise and included at Advanced Work Management. Smartsheet University is an add-on on Pro, Business, and Enterprise, and included in Advanced Work Management.
The support page gives no price for any package. Both Base Support and Standard Support Package carry a “Contact us” action rather than a figure.
13. Implementation and Professional Services
The professional services page lists six service lines (smartsheet.com/services/professional-services, retrieved 2026-11-06): strategic planning, implementation, custom development and integration, consulting, technical account management, and training solutions delivered through Smartsheet University. Technical Account Managers are described as “a dedicated service that keeps your platform fine-tuned to your unique needs.”
The page carries three headline figures, which should be read as vendor claims: 171% return on investment, 50% faster solution implementation, and “30,000+ global engagements across industries and use cases.” The first and third of those carry an asterisk pointing to “The newly commissioned Forrester Total Economic Impact study.” A commissioned study is paid for by the vendor, and none of the pages read contain the study’s methodology, sample, or assumptions.
On timescales, the page’s FAQ states that engagement length varies with project complexity and that “short term engagements can be completed within 5 business days.”
No source read gives any cost for professional services, for an engagement of any size, or for a Technical Account Manager. The pricing table simply marks Smartsheet Professional Services and Technical Account Managers as add-ons at Business, Enterprise, and Advanced Work Management.
14. Vendor Evidence and Customer Claims
Smartsheet puts forward several proof points, and they are labelled here as what they are: vendor supplied.
On analyst recognition, both the home page and the content centre state that Gartner named Smartsheet a Leader in the 2026 Magic Quadrant for Collaborative Work Management, the content centre post dated October 8, 2026 describing it as the fourth year (smartsheet.com and smartsheet.com/content-center, retrieved 2026-11-06). The professional services page separately notes that Smartsheet is named a Customers’ Choice in the Gartner Peer Insights “Voice of the Customer” for Adaptive Project Management and Reporting. The underlying reports were not read.
On adoption, both the home page and the pricing page state that over 85% of Fortune 500 companies trust Smartsheet.
On customer outcomes, the home page lists a 58 day deployment at McLaren Racing, Roche IT managing 30% more projects with the same number of project managers, $1M in annual savings at Sutherland, Convergint reducing customer invoice collection time by over 30 days, and DIRECTV tracking 200 projects. The professional services page attributes the McLaren figure to a named quote from Ed Green, Head of Commercial Technology at McLaren Racing, describing a deployment “in just 58 days.”
None of these figures are independently verified by the material read, and none indicate what plan, add-ons, or services spend produced them.
15. Who the Plan Ladder Actually Suits
What follows is an inference drawn from the published pricing table, not a claim made by any Smartsheet page.
Pro looks viable for a team of ten or fewer paid Members whose reporting needs stop at a single sheet per report, whose dashboards fit within ten widgets, whose automation volume stays under 250 triggers a month, and who do not need to bring external collaborators in as Guests. Formulas, dependencies, grid, Gantt, calendar, and board views, unlimited sheets and forms, and the six base AI features are all there. At $9 per Member per month billed yearly, ten Members is $90 a month at list.
Business becomes forced, not merely attractive, the moment any one of the following is required: Guests, timeline view, workload tracking, baselines, report grouping and summary, conditional form logic, activity log, document builder, API access and therefore MCP, Power BI or Tableau, or connection to external AI tools. That is a wide net, and it includes several things many project practices would treat as basic. The jump at list price is from $9 to $19 per Member per month billed yearly, roughly a doubling, with a three Member minimum.
Enterprise becomes forced by portfolio management, Scenario Planning, WorkApps, SAML based SSO, directory integrations, user provisioning, Safe Sharing, or the Workday, ServiceNow, Dynamics 365, HubSpot, and Docusign integrations. Because that tier is unpriced, any team in this position cannot budget from public information at all and must open a sales conversation. The same is true of Advanced Work Management, and of Resource Management and Brandfolder at any tier.
The practical reading: the published prices are only usable for planning if the team’s requirements land inside Pro or Business. Above that line, the public pricing page stops being a budgeting tool.
16. What Cannot Be Assessed From These Sources
In the interest of being clear about this review’s limits:
No product was used. Nothing here speaks to performance, reliability, uptime in practice, learning curve, interface quality, mobile app quality, or how responsive support actually is against its stated two hour first response target.
No independent user reviews, third party benchmarks, or analyst reports were consulted. The Gartner placements are reported as the vendor states them; the reports themselves were not read.
No renewal terms, multi year terms, volume discounts, or non profit, education, or government pricing are established by the pages read.
And no public price exists for Enterprise, Advanced Work Management, any support package, Resource Management, Brandfolder, the four security add-ons, or professional services of any kind.
17. Open Questions for the Vendor
A buyer should take the unresolved items to sales before committing. They are listed in the questions accompanying this review, and the most consequential among them are the per Member cost of Enterprise and Advanced Work Management, what Contributors and Guests are actually permitted to do, and whether an existing customer can still reach Pro equivalent pricing given the new customers only footnote.